today i received a brand new ipod from apple, exactly a week after i contacted them to say mine was dead.
in that time:
apple sent me a ups package containing ups packaging to ship the ipod to them
ups collected the ipod, 5 minutes early!!
received email to say ipod was received
ipod has been checked and confirmed dead
received email to say new ipod is on its way
received new ipod the next day
apple and ups can be bloody proud of themselves!!